Frequently Asked Questions
Straight answers to the questions homeowners ask us most about water damage, mold, air quality, and insurance. Don’t see your question? Call us 24 hours a day at (484) 948-7710.
Water Damage
If it is safe, stop the water at the source and turn off power to affected areas. Move valuables out of the wet area, then call us at (484) 948-7710. The sooner drying starts, the less damage and the lower the risk of mold.
Yes. We answer around the clock and respond quickly to assess and stabilize the situation, including nights and weekends.
It depends on how much water there is and what materials got wet. We use thermal imaging to find hidden moisture and professional drying equipment to dry the structure, and we give you a timeline after the inspection. Not sure if you have a problem? Read What Are the Signs Your Home Has Hidden Water Damage?
Mold and Air Quality
Mold can start growing within 24 to 48 hours in wet materials, which is why fast drying matters. Learn more in How Quickly Can Mold Grow After Water Damage?
We find the moisture source first, then set up containment barriers and air filtration so mold does not spread to other rooms. We remove the contamination and finish with guidance to help keep it from coming back. Owner Andrew Hohorst is IICRC certified as a Mold Remediation Contractor and Water Damage Restoration Technician.
Yes. We offer air duct cleaning and HVAC assessments. Dust, debris, and mold in ductwork can circulate through your whole home, so cleaning the ducts and checking the system helps improve indoor air quality, especially after water or mold problems. Read Mold, Water Damage and Air Duct Cleaning: What Homeowners Need to Know
Insurance and Cost
Yes. We work directly with all insurance companies. We document the damage thoroughly and work with your provider to make the claim as stress-free as possible.
No. Estimates and evaluations are free, and our rates are competitive.
Yes. Our work comes with a 3-year warranty that is transferable and renewable, which is helpful if you ever sell your home.
Working With Us
Yes. We are a one-stop shop. Once water or mold is handled, we can take care of drywall, flooring, painting, plumbing, electrical, and everything up to full renovations and finished basements. See Property Restoration.
We are locally owned and serve homes and businesses in Philadelphia and the surrounding counties: Delaware, Montgomery, Bucks, Chester, and Berks. See our Service Area.
Yes. We regularly help realtors, lenders, and property managers get homes ready to list or sell, often on tight timelines. See our case study.